My AC broke down. I called American Home Shield. They dispatched a technician 48 hours later. He arrived at the house and said he would need to come back later that afternoon. I made an appointment with him. He canceled this to the next day. Then he canceled to the following day. Each time I tried to call American Home Shield, I was on hold for over an hour.
The technician did not turn up again. We were now six days without AC in 90-degree weather.
I called in another company who replaced the system. Needless to say, American Home Shield did not cover any of it. They had all kinds of excuses. This is what they do. If it can't be fixed cheaply, they don't fix it. And you always have to wait days it to get it fixed.
Their home warranty is a total waste of money.
Bottom Line: No, I would not recommend this to a friend
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