I've ordered a number of products from them -- the Hoffman Richter knife, credit card knives, flashlights -- and never had a problem. Shipping seemed pretty quick, actually.
I suspect that some customers are either very young, or just don't know much about the products offered. The Everstryke lighter I never bothered with. The same thing has been offered cheaply since I was a kid in the 1950s; it was never as good as a real lighter & always gets thrown in a drawer & ignored. Now that Bic disposable lighters are only a buck & give you a couple of thousand lights -- who would bother with wick-type lighters? Bics have a shelf life of many YEARS. I was a heavy smoker for years & know from experience.
The Hoffman Richter knife is WAY heavy, nothing I'd carry everyday, but seems sturdy & I keep it in one of my vehicles for emergencies. There are certainly better knives available (I have a number of them), but usually at much higher price. A $10 Chinese fixed-blade hunting knife from eBay is a better survivalist tool, if you can sharpen properly.
The credit card knife is a neat little niche tool, and I carry one in my wallet. Obviously it is NOT a sturdy hunting knife, but definitely has its place. When I blew a radiator hose, it did a fine job of cutting through the old one. It's for EMERGENCY use when you have no "real" knife. I like mine & ordered more for friends, all of whom loved it. Get a grip, guys -- it isn't designed to skin out a deer.
I've only used the flashlight a couple of times. It worked fine, is very bright, and seems sturdy, especially for the price.
The spy pen is probably OK, but cheaper models can be found on Amazon & elsewhere. It's basically just a big pointed piece of metal, like a fat nail. Don't overpay. You could make one in your basement with a bench grinder.
You can't just buy blind on Survival Life. Go look at reviews of the specific product (and prices on Amazon) if you are uncertain.
I'd recommend them to friends, but some of the comments about monthly fees & bad service do make me a bit hesitant, even though my experiences have been all good so far.
Bottom Line: Yes, I would recommend this to a friend
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