FloridaMember since August 2017

Reviews (1)

    • Aug 24, 2017
    • Verified Reviewer

    Sleep Styler

    Do not buy - worst customer service!

    Overall Experience:

    Echoing what everyone else has said - avoid, avoid, AVOID. I never write reviews but had to spread the word on this one. I also bought it after seeing it on Shark Tank, and I also waited three months for delivery. Also, I was super excited to test it out.

    I have medium fine wavy hair that holds a curl well. I followed instructions exactly and also woke up with still damp frizzy hair that I had to rip free from the Velcro on the rollers. I tried three times with no success, so I decided to take advantage of the "money back guarantee."

    And here is where the fun really started. First, as mentioned by others, you have to pay your own return shipping costs. Fine. I followed their return directives, and three weeks later, still no refund. So I called, and they said tracking shows it being delivered tomorrow (how would you know this when I paid out of pocket for shipping?), so expect a refund in 3-4 days. Fine.

    I called back the next week because I still had no refund. They confirmed receipt and said the refund was being processed. Fine. I called back the next week because I still had no refund and was told that without the tracking number, they could not confirm receipt and would not be issuing a refund. I pointed out that they had confirmed receipt the week before, and that the "return authorization number" had been written in multiple places outside the return box and included with the merchandise. Customer service insisted her "hands were tied" without the tracking number. Would have been helpful to know I had to hold onto that five weeks before.

    I contested through AmEx, and AmEx secured a full refund (thank you AmEx!). For added laughs, I cleaned my car and found the tracking number last week. They had received the return five days after I shipped it. Majorly disappointed with my first (and last!) purchase through Shark Tank.

    Bottom Line: No, I would not recommend this to a friend

    15 people found it helpful

    Link to this Review

Showing 1-1 of 1