Richmond, VAMember since August 2017

Reviews (1)

    • Aug 22, 2017
    • Verified Reviewer


    Deceptive and shady

    I decided to try the six-day free trial. I got a chance to see how it worked on my child's phone and decided it wasn't for me and I pretty much never thought about this company again.

    Fast forward to MANY months later I discover that TeenSafe has been charging me every month. I go into my account that I had completely forgotten about. Thankfully, I remembered the password to get in. My account is still listing me as a free trial member. I cancel my membership even though there shouldn't be anything to cancel since I just did a free trial, right? Immediately the site kicks me out. In order for me to sign back in, I've got to enter in my credit card information. Shady, right? I don't do anything else because who's to say what they'll do with my credit card information the second time I give it to them?

    What's interesting to point out is that in all these months of TeenSafe charging me not once did I get any emails reminding me of their service or anything to tip me off that I was still an active member with them. They were just VERY quietly charging me for MANY months of service, service that I never once used expect during my initial "free" trial.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

    Link to this Review
    • Aug 22, 2017

      Company Response from Gryffin Media


      Very sorry that this has happened to you. Many companies use free trials to begin subscriptions. Please reach out to our customer support team to help you. You can call (800)245-8598 or email support@teensafe.com.

      We have more than a million parents who have tried our services and had no intention of charging you if you don’t want to use the service. Sorry and again, please call our support team to resolve. Best, the TeenSafe team

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