Robert David Geoffrey Theakston
Southport, NCMember since August 2017

Reviews (1)


    • Aug 24, 2017
    • Verified Reviewer

    Trivago

    Total lack of satisfaction with Trivago/AMOMA

    Overall Experience:

    I booked a hotel in Brazil recently, initially via Trivago, who said that I would only need to pay a £1 ($1.28) booking fee and would pay the remainder on arrival at the hotel. I was automatically transferred to AMOMA who, unknown to me, immediately credited the full amount of the booking to my credit card and emailed me all the booking details and confirmation. Not fully trusting AMOMA, I contacted the hotel to be informed that AMOMA had made the booking and had then immediately canceled it. I then had to contact AMOMA who, on my instructions, canceled the booking but charged a £40 ($51.20) cancellation fee, plus about £28 (%35.84) in credit charge costs.

    A most unsatisfactory experience and I would never book again through AMOMA!

    Bottom Line: No, I would not recommend this to a friend

    11 people found it helpful

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