This was the worst experience I have ever had! We usually board our dog with a private sitter while on vacation.
This person has no business being a dog sitter. Her home is completely unfit for animals. The entire property is covered in trash and debris. The inside of her home is covered in trash, urine and dog feces. There was no air conditioning (it's in Las Vegas!). She had ten dogs in a one bedroom, one story apartment.
When I dropped off my dog, she was at the curb and seemed so nice. It was dark. We were in a hurry, so I didn't think about it. I must have caught her off guard when I came to pick up because I came to the door and actually had to come inside to get my dog. The most horrific conditions I have ever seen in this place. My dog wreaks of urine, was completely dehydrated and seemed so traumatized. The sitter tells me during pick up that one of her dogs picked multiple fights with my dog. The crate that I brought is completely covered in urine. The sitter clearly left my dog in there for long periods of time without potty breaks. I had to beg for updates and received only a few out of focus photos during the four-day stay. The sitter would not respond for hours.
I am in shock and disbelief that this happened. Willow is resting peacefully now, but I am traumatized and appalled that this person is watching dogs in those conditions. I am so disgusted. There aren't enough words. Customer service at Rover.com is a joke. They won't do anything. There is no screening of their sitters. On top of everything, she caught a mild case of a kennel cough! DO NOT USE Rover.com!
Bottom Line: No, I would not recommend this to a friend
18 people found it helpfulLink to this Review