I got my coffee maker Christmas 2016. I instantly loved it. I had no issues with it until I cracked my carafe while washing it about three months after I started using it. Carafes on the secondary market were $70-$90.
I contacted customer service and explained what happened and inquired about purchasing a replacement through them. When they inquired how long I had the machine I told them three months they told me they would send me a new one at no charge. I didn't have to pay shipping.
About five days later I received it. If this one ever dies, I will definitely buy another. Great product and great customer service.
Bottom Line: Yes, I would recommend this to a friend
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