Yes, I waited ten months for these things and wasn't too happy about that. They turned out to be a great purchase. It's living up to all the hype but that being said, I do understand the negative reviews about earbuds cutting out or not working at all. The big trick is to make sure they're being charged properly. That probably takes care of 50 percent of the complaints about earbuds not working. I don't remember if the instructions said to remove the plastic film from the earbuds contacts, but that's a given. While you have the tube open, drop the earbuds in and MAKE SURE the red light on the earbuds start blinking. If not, drop it in again until it does. No blinking light, no charge. You may have to reseat one of the earbuds multiple times before it charges.
I bet you that's the #1 cause of these things not working or not wanting to turn on. Once they're charged, they're fantastic! Once in a blue moon, the right one will drop out momentarily when you turn your head, but for me, that hasn't been a problem. If there's a problem pairing them, take them out of your ear and make sure they're both turned off, it may take several tries. Then turn them on, left side first and they should pair. Once I figured these things out, they work great.
Bottom Line: Yes, I would recommend this to a friend
I am having this issue and it's so frustrating! I have to drop them in over, and over, and over until I get lucky. Sometime's I'll get one but then the other one won't start. It's highly frustrating as well because according to the instructions, the Air's won't charge if the case is open. I've yet to experience 3+ hours of music or the supposed 3-4 charges the capsule should offer.
BJ, they charge just fine with the tube open. As soon as you see the lights on, the earbuds come one and that means they are charging. I believe the tube itself won't charge when it's open but the earbuds will charge.