S. B.
New Bedford, MAMember since September 2017

Reviews (1)

    • Sep 20, 2017
    • Verified Reviewer

    Sleep Styler

    Horrible customer service

    Overall Experience:

    I've read through all the reviews on here and feel the same way as almost all of them.

    The product was extremely disappointing. When I got crappy results after the 3rd honest try, I decided to return them. I was kind on my return letter stating that perhaps this product does actually work on other people, just not on my hair type. I didn't want to completely trash the product just because it didn't work for me.

    My biggest issue, though, wasn't with the product though, but with the customer service. From the moment they answered the phone they had a very rude tone. When I stated that it had been over a month since my return and was still waiting to see the refund on my credit card, she admitted that their computer system has a glitch and since it had already refunded me the $5 incentive (which was offered to me when I originally tried to cancel the order because it was going to take over two months to receive the product, which I was never told about until I checked on my order status a week after I placed the order), she said that $5 refund made the computer system think it already had given me the full refund and if I had not called to check on it I would never have gotten it. That is horrible! And the fact that you not only lose the money for the original shipping and handling but then have to pay to return the product, is also completely wrong.

    So basically I just paid $10 to test out a product for this company and got absolutely nothing in return for it other than a very rude customer service rep, that if I were either of the women I saw on Shark Tank that created this product, I would be mortified to think this 3rd party customer service agency is representing the company.

    Bottom Line: No, I would not recommend this to a friend

    12 people found it helpful

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