Erica Hinthorne
Erica Hinthorne
Rancho Cucamonga, CAMember since September 2017

Reviews (1)

    • Sep 20, 2017
    • Verified Reviewer

    Old Republic Home Protection

    Paid my bill in full, then they charged me more after the fact, TWICE!

    I had a problem with my pool. Old Republic sent someone out to fix it. Of course, that part wasn't under warranty. The repairman said it is with several other companies, but not this one. So I had to pay out of pocket about $200 for a fuze instead of a $60 trade call. I asked multiple times if this was everything I owed. Did this include my trade call fee? They told me yes.

    Months later I get collection notices from Old Republic telling me I owe a trade call fee! I explained the situation and told them I have the receipt they still told me I have to pay. So I paid $60 over the phone. Three days later they sent me another letter saying I owe $85! I called and asked why?! She said she sees I paid the $60 but now I owe a $25 collection fee! The only letter I got stating it was from a collection company was the last letter, dated AFTER I already paid the bill that I don't believe I owed in the first place!

    I told the lady I had just paid the bill! When I called, why didn't they take the $85 then? This is now twice they have come after me for more money AFTER I have already paid in full! On top of it, it was a fuze! It should have been $20 total. So I asked her "How do I know if I pay this bill that they won't come after me again asking for more?"

    It's disgusting! I did not pay the extra $25 because there was no supervisor to speak with. I trusted the last two people I paid, and they keep gouging me. Supposedly, a supervisor will call me back, but she told me the supervisor is still going to make me pay.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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