This warranty came with the house when we bought it. My washer stopped working on August 24th and I opened a work request early on August 25th, and the repairman didn't show up until August 29th. The repairman said the part he needed could be bought locally but AHS had to ship the part, so it would be at least a week. On September 8th the repairman installed a new part but found out a different part was needed. The repairman said he again would have to wait on the part from AHS.
I called AHS the afternoon of September 8th and explained the situation and that I had already spent $60 at the laundry mat. The AHS rep was very friendly and understanding, he said he would call the repair company, expedite the part and see about getting my money back for the laundry mat. Guess what? He never called me back!
Today, September 12th, I called AHS again (actually had to call several times to finally get through due to long wait times). The rep seemed to not really care and sounded like she was eating while we spoke. The rep said she didn't see a record of me calling on Friday and nothing could be done to speed up the part. I said "So the other rep from Friday blew me off?" but she wouldn't answer. I then told her I wanted to speak with a supervisor and what a surprise, one wasn't available. Supposedly, a supervisor will call me, but I'm not holding my breath.
If you want a home warranty and you're going to pay for it, do some research, there has to be a better company out there!
Bottom Line: No, I would not recommend this to a friend
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