Rosemary Smith
Punta Cana, Dominican RepublicMember since September 2017

Reviews (1)

    • Sep 21, 2017
    • Verified Reviewer


    Terrible customer service

    Overall Experience:

    I recently went to Riu Palace in Punta Cana on a 5-day, 4-night vacation. I highly recommended CheapCaribbean to four other couples we were traveling with since we had used them before and never had a problem.

    When booking our reservation, we made sure to use the credit card associated with the airline we were flying with to avail ourselves of free baggage. Little did we know that CheapCaribbean did not use our cards to book our trip, they use their card. Needless to say, there were ten very unhappy customers checking in at the airport. We tried to straighten the situation out with airline personnel but were unsuccessful. Having no choice, we paid the baggage fees which also were charged for our return trip. Figured we would straighten things out with our booking agent when we returned to the US.

    So we arrive at the hotel for check-in, and although clearly stated on our receipts to group rooms together, we were scattered about. The hotel claimed they were not aware of the request. Tried reaching out to CheapCaribbean to no avail.

    When we returned home, we tried contacting our agent, he was useless, put a call to customer service which went directly to voicemail. I left a minimum of 5 messages and finally stated I would contact local news station if I did not get a return call within 24 hours. I was contacted and after many unpleasant words with the representative who told me to contact the airline and my credit card company to ask for a one-time credit for baggage charges. She then said she would credit each couple's account with a $100 credit. I told her not to bother, no chance in this lifetime I would ever use or recommend CheapCaribbean.

    I had used them in the past and never had an issue. Very embarrassed by my recommendation to our friends after the treatment we received. I would not recommend this company to my worst enemy and feel they did nothing to restore good faith.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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