K. Wolf
Hillsborough, NJMember since September 2017

Reviews (1)

    • Sep 21, 2017
    • Verified Reviewer

    United Explorer Card

    Never received statement credit

    On August 24th, I signed up for this card when booking a United flight for my family to the Bahamas. As you go through the booking process, you are constantly bombarded with banners to get the United MileagePlus Explorer card. I do not usually sign up for cards that have a membership fee, but they were offering a statement credit.

    During the application process, I called Customer Service because I was having issues with applying. When we were finished, I called back customer service to make sure that I was receiving what I signed up for. At the time it was a $50 statement credit with 40,000 bonus miles. She said no problem and I would see it on my next statement.

    The next day I was booking another flight to Savannah, Georgia and to my surprise, a banner popped up offering a $100 credit with the same mileage award. I promptly called customer service, and they said they would now issue a $100 credit. I called again on September 5th, and they assured me that I would be receiving the statement credit.

    Well, today I received a letter telling me that I was only eligible for miles. Again, I called customer service and they said could do nothing. Beware of this card; they do not honor their promises.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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