The fact that the people you FINALLY get to talk to after more than 30 minutes on hold are usually polite, courteous and try to be helpful, the FACTS are that fewer and less reliable resources as services are available to us subscribers!
But most aggravating, I wish their help would contact YOU quickly with follow-up concerns! AND not have to endure multiple 1/2 an hour or more times on hold!
Bottom Line: No, I would not recommend this to a friend
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