To all interested in attempting to achieve a great vacation, buyer beware. It started with a dream in January and ended with a nightmare in September.
A package booked with hotel and air for a somewhat reasonable price at a wonderful resort in Aruba, turned out to be the worst choice in trusting a company to assist in a vacation destination. The day of the flight, after nine months of saving, planning, and preparation, a message from the airline of a delayed flight due to mechanical issues prohibited us from making a connecting flight to our destination. The flight was delayed for over twelve hours with no backup plan or intent for helping the consumer.
When contacting the company, zero compassion was offered other than "sorry," and I was advised to contact the insurance company for support. We also completed complaints to the airline who refunded the travel company the amount of the flights but told us at best if the insurance doesn't work out, we might be given a voucher for a future vacation but will NEVER see any refund in terms of cash!
What mistake did I make by trusting such an outfit as CheapCaribbean. The name should have clued me in; shame on me. If you choose to make the same choice, shame on you.
Bottom Line: No, I would not recommend this to a friend
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