Nunya B.
New HampshireMember since September 2017

Reviews (1)


    • Sep 28, 2017
    • Verified Reviewer

    NatureBox

    Shady, but perhaps not horrible?

    Overall Experience:

    So, I signed up for NatureBox via a YouTuber and figured I would try them out. I love these YouTubers, but NatureBox did them dirty by charging me $50 after I canceled my automatic shipment, which I thought was my subscription (what an idiot!).

    I attempted to log into my account to no avail, so I requested a password reset. The email link they sent was not safe, and Chrome wouldn't even humor opening it. I decided to try it in Internet Explorer, and it still wouldn't open (INTERNET EXPLORER blocked their link, probably for the best).

    I ended up on their site, chatting with Grace. She was nice enough, but I could almost taste her sweat from the effort she put forth to not refund my $50. As of this moment, I haven't got my money back, but I just ended the chat. I felt so unsure of NatureBox's actions/promises that I decided I needed to cover my butt and back up my request for the refund and Grace's approval of my request via screenshots and email transcripts.

    Go anywhere else. Your local convenience store would be better for your wallet.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

    Link to this Review
    • Sep 28, 2017

      Company Response from NatureBox, Inc.

      Hello,

      Thank you for taking the time to leave us a review. We take our dedication to customer service very seriously, and we apologize for the frustration. We're happy that Grace was able to resolve your cancellation and refund your request. You can expect to see this refund post back to your account within 5-10 business days. If there's anything we can still do, or if you have any questions in the future, please don't hesitate to reach out to us at support@naturebox.com.

      Thanks,

      The NatureBox Team


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