I wish I could give this a negative star. Oh well.
I'll start by saying I have both a Dyson and a Rocket. I've had the Dyson for four years and thankfully no problems with it.
I purchased the Shark Rocket last year at the beginning of December. After about eight months, it lost its suction. Funny how they advertise that it never loses suction, but oh well. I called customer service today. WHAT A JOKE. The guy I spoke with had me troubleshoot with him over the phone. The vacuum would only turn on if it was hooked into the floor accessory. The wand and handle would not work at all. No suction at all. It would just push dirt around.
He questioned if my outlet plug was working. I responded with "well, yeah, or else it wouldn't have even turned on." I told him that I had a lamp plugged into it and have never had a problem with it.
After we finished all the steps, he informed me that they could send it off to have it repaired and I would need to pay $19.95 for return freight. I refused and said that this equipment hasn't even lasted eight months. Why should I have to pay anything? He stated that was their policy. I asked him again to explain why I should have to pay anything when their product was defective. He told me that if I didn't want to pay that I could always buy a vacuum cleaner from another company. Wow, great customer service.
I then asked to speak with a supervisor. After about 15 minutes he came back on the line to inform me that all the supervisors were "unavailable." I always thought the customer came first, but guess I was wrong. He then told me that they could give me a call back in 2 to 4 hours. Unacceptable. The supervisor finally called me back three hours later. I guess I should be grateful they stayed within the time block.
The supervisor then informed me that their policy was to charge the $19.95 for return freight. I told her that was not going to happen. I'm not paying to have something shipped back to me when the falsified that it never loses suction.
I told her that I would be taking their advice and buying a vacuum from Dyson. At least I know what to expect and that they stand behind their products. How I've had the same one for four years and not a single problem with it. Amazing how I've only had the rocket for nine months and can't even use it.
In closing, I just want everyone to know how they treat their customers. It isn't right. And that is definitely not the correct way to treat a customer. They should feel like a top priority, not just another number. I will make sure none of my friends, family or anyone else know not to purchase one. Pay the extra money and get a Dyson.
Bottom Line: No, I would not recommend this to a friend
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