I have had a home warranty with American Home Shield (AHS) for 10 years. The main reason I have the warranty was to cover my air conditioner. I have struggled for four weeks with this company, waiting over one hour on the phone several times only to have to tell my story again and again.
The A/C started leaking into the house, and then it quit completely. AHS sent substandard contractors who did not repair anything and lied about what needed to be done to AHS. Two reputable contractors said the unit needed to be replaced as it was severely corroded after sitting atop a roof in super hot Phoenix, Arizona for 36 years. AHS wanted to pay me $300 to replace a pan when it costs $4300 to replace the unit.
I finally had to go ahead and pay for it myself. I pay almost $70 a month and have had it for 10 years. It is a useless "warranty." They do not follow up on my calls and have repeatedly ignored me and my pleas for help. They are a completely disreputable company.
Bottom Line: No, I would not recommend this to a friend
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