Robert S Watras
Robert S Watras
Canton, MSMember since October 2017

Reviews (1)

    • Oct 11, 2017
    • Verified Reviewer

    Exede Internet

    Service terrible, dispute credit card charge

    My story is similar to others. In May 2015 Exede got installed. It worked great 25 Mbps down with 3 up. It experienced system drops 2-6 hours every 4 to 6 weeks. I would call customer service and get $20 credit. Cool!

    Service and problems over time increased to the point that this year I hardly had any better than 3 down with .3 up and often 1 down, .2 up. I always got excuses of "network maintenance," "weather," and "network congestion." I canceled the service mid billing cycle, and customer service absolutely positively refused to refund the balance of the month I had paid for.

    I disputed the charge with the credit card company for half a month of charge. The credit card company gave me a FULL credit. Stick that in your pipe and smoke it, Exede! I went with Hughes Gen5. I blow through 10 GB and go into data restriction but still have better service for what I do than Exede did at best of times.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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