Sabrina Veksler
CaliforniaMember since October 2017

Reviews (1)


    • Oct 16, 2017
    • Verified Reviewer

    NatureBox

    Great snacks, terrible customer service

    Overall Experience:

    I first opened up a membership with NatureBox on 9/18/2017, through initiating a monthly subscription of one of their products. At the time, the only option presented to me was a membership to the tune of $10 a month.

    When I got an email notifying me that the product I'd subscribed to was sold out, I placed an order on 10/3/2017 consisting of a bunch of other stuff. I then went to cancel the subscription on the item that was sold out and saw that there were no means of managing that through the website, so I initiated a chat with customer service. The representative, Monica, immediately interrogated me on why I was canceling, and I told her "I shouldn't have to explain myself to you, and I also shouldn't have to contact customer service to manage my subscriptions. If this is how it's going to be, I'm canceling my membership altogether."

    So, without even addressing my concerns, she canceled my membership. I then inquired why I was being billed $10 a month when the website clearly states that the subscription was $5 a month, and she spewed some nonsense about the fee earning me $15 in NatureBox credit. She could not explain why my account, which had only been opened 20-something days ago, did not qualify for the lower monthly rate they were offering that today.

    I did not stick around long enough to experience the Annual Fee that some people spoke of, but the fact that I had to interrupt my busy life to deal with a customer service rep when all I wanted was to cancel my product subscription really makes me sour towards the company's business model. I should be able to pause or cancel at my own leisure through the website. Anything but that registers as a scam, in my book, because it's banking on people's likelihood to forget or not wanting to be bothered.

    THUMBS DOWN.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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