The first time I used the machine, I noticed it doesn't clean against the walls. It leaves about a 1/5" strip that isn't clean. This is much larger of an unclean area than any machine I've previously owned. If you mention this to the representatives at the 800-number, they'll tell you that you can use the hose and attachments to clean by the wall. I have a chronic medical condition. It's all I can do to move the furniture out and shampoo the carpet. I'm physically unable to go back on my hands and knees and use the hose tool along the walls. Unable to comprehend what I'm telling them, they again mentioned the hose tools.
The second time I tried to use the machine, the belt immediately broke. I had to order a new belt, go the wrong one, and had to reorder. I hired a professional carpet cleaning service in the meantime.
The third time I tried to use the machine (today), the formula/water will only spray one tiny strip in the center. The rest of the carpet is dry. The tank is positioned correctly, the sprayer bar is fine, and the little holes aren't plugged. But it still won't spray properly.
So in the year I've had the machine, and the three times I've attempted to use it, it only worked one time, and I wasn't impressed with the lack of cleaning near the walls.
The owner's guide says not to return the machine to the store. So I call the 800-number. They say that I need to return it to Lowes even though their papers say not to. I doubt Lowes will help me. I wasn't expecting the machine to be such a piece of garbage, so I didn't keep the box.
The people at the 800-number basically can't help me. They did offer to replace the machine with a new one of the same model. Um, it's garbage, why would I want a new piece of garbage? They said they'd refer my concerns to Corporate and someone will call me.
I'm literally so angry and hurting from moving furniture that I'm in tears. I've never encountered such a horrible piece of crap carpet cleaner in my life.
Bottom Line: No, I would not recommend this to a friend
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