We had someone skim our card information and use it fraudulently. We opened a dispute and sent in a copy of the police report I filed. Disputes take 10 business days.
I called back to get a status update and found out the dispute had been denied because my husband supposedly made the transaction. We called the company the charge was made with and their fraud department told us that they did not tell Chime any such thing and even verified that the shipping address for the fraudulent order did not match our address or any address we would have used. I was forced to rebut the dispute but could only do it by emailing it in.
I did get upset and yelled, but they hung up on me 3 times and my husband once. My rebuttal will take another 10 business days. When I asked to speak to a higher up supervisor, I was refused multiple times. I asked to speak with the "investigations" department, and that was refused as well. DO NOT use Chime Card or Bancorp!
I found a law firm advertising specifically to sue Chime Card for the exact same thing we are going through. So not only do they not want to help you when you are ripped off, a law firm is actively looking for other Chime Card victims.
Oh and even if you get a new card, watch out. We got a notification that someone tried to use the NEW card at around 3 am the day after we activated it. Make sure you keep your transactions turned off. I only gave one star because I can't give zero.
Bottom Line: No, I would not recommend this to a friend
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