I've been waiting almost 30 days now on 4 different orders, about 10 days on another order, and have only recieved 2 orders out of the orders I have placed. They say the items are on back order, but they still send emails every day trying to sell the same items they say are on backorder. I'm completely disappointed in Survival Life; their shipping is downright awful and just a slap to the face. Do they not want your repeated business?
I recieved the very first order I placed there, which was a less than $3 transaction for the Hybeam Micro and I had it within 2 weeks. I've also ordered the Hybeam Mini, Hybeam Poplamp, Hoffman Richter Reaper, and ordered them all within 3 days of September the 25th, 26th, and 27th. Well now it's October 22nd, and I haven't received any of those items. I ordered the Hoffman Richter EDC tool and received it within 2 weeks also, but this was also about a $5-$6 purchase.
It's bad for the customer to order things and still not get them a month later. It's just bad business and not how you want to treat a repeated customer. I mean, what do they do, wait until the end of the month and send an employee across the country to deliver packages to try and save money? Heck, I thought I was the one paying shipping, or at least that's what my receipt says, so why take so damn long?
They don't even send an email to apologize or anything to tell you what's going on unless you contact them 1st. Maybe they hope you forget about ordering anything after so long? I have noticed in the other reviews they all had the same complaints about slow shipping, like they only ship out on Christmas day or something. My wife has already chewed me out for buying the items, so I would much rather have had the items than the money back since I've already paid for them (twice).
They need to figure out a better plan to get things out and to their customers. This is going to cost them their business if they don't do something different than their current shipping. Or maybe it's in their warehouse and the workers just don't work but are packaging one shipment a day. Goodluck if you make a purchase from them, I hope you get your item in a reasonable amount of time.
They obviously sell things they don't even have in stock, or maybe that how they buy their stock; you buy from them and then they order from someone else? That would explain a lot of this crap, but someone needs to be held accountable for this. It shouldn't be a hit or miss on getting an item you have already paid for in a reasonable amount of time. Three weeks should be the latest you get anything through the mail, and that's if it is shipped from China, not 3 states over. It's a 12-hour drive from my home in Alabama to Austin, Texas. I know for a fact because I used to make that drive when I was stationed at Fort Hood, Texas and had to drive through Austin, which was about 45 minutes away to get there.
I just want the items I ordered before I die. If you can have something here within 2 weeks on other orders it shouldn't ever be a month on any others. If something is on backorder then don't sell it, or at least tell the customer it's on backorder and it might be a while before you get it before the customer spends their hard earned money on something they could get somewhere else within days. That's how you earn respect and trust, that's how you build a business; on the trust and respect of your customers. Make sure you save and keep up with your emailed receipts and order numbers; if you don't get one then email them ASAP and ask for it.
Bottom Line: No, I would not recommend this to a friend
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