I bought mine at CVS, so non-delivery was not the issue. Box says "Relief for Shoulders, Neck & Back." The picture shows heat radiating along the full perimeter of the wrap. I could not feel the heat at all, even at high setting. The vibrating massage was in the middle of the back and didn't touch the areas that would need it more - neck, shoulders, and lower back. I returned it to CVS the next day. It was completely useless.
Bottom Line: No, I would not recommend this to a friend
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