On 11/07/2017, a technician for AC unit came to my home to do a job on my AC unit because the heating element was not working. After working for almost 2 hours, I find out that the heating strip for this unit was corroded due the climate effects in Florida and the very little use we have for it. But now we are anticipating this coming winter, and this element is not working.
I have spent one hour yesterday and one hour today for somebody to pick up the line and be able to discuss this problem, however, when I dialed the number to get a new contract before I finish with the last word, I have someone on the phone trying to sell me one contract from Home Shield. This means they have quick service for a new contract and a terrible waiting time when there is a claim. Very unfair for a paying customer with a problem.
Bottom Line: No, I would not recommend this to a friend
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