This product sucks. The sleep tracker was increasingly randomly wrong. I had to go through weeks of supposed fixes on their end before getting a replacement.
The replacement died the first time I used the heat. They expected me to disassemble it because multiple sensors weren't responding. The thing is brand new, and after doing their diagnostic work for them, I found nothing out of place.
Now they are once again dragging their feet over my request for a refund.
Having two units die in 6 months is bad quality control. Sending a replacement unit that hasn't even been tested is a ridiculous failure. My support tickets are over 75 messages long now, yet they don't see fit to refund me or respond within a week to my request.
If you like being overcharged for a crappy memory foam mattress with defective electronics on top, and like constantly talking to customer service, Sleep Eight is for you.
Bottom Line: No, I would not recommend this to a friend
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