Tracey Cormier
New HampshireMember since November 2017

Reviews (1)

    • Nov 14, 2017
    • Verified Reviewer

    Sleep Eight

    Bad product, bad service

    This product sucks. The sleep tracker was increasingly randomly wrong. I had to go through weeks of supposed fixes on their end before getting a replacement.

    The replacement died the first time I used the heat. They expected me to disassemble it because multiple sensors weren't responding. The thing is brand new, and after doing their diagnostic work for them, I found nothing out of place.

    Now they are once again dragging their feet over my request for a refund.

    Having two units die in 6 months is bad quality control. Sending a replacement unit that hasn't even been tested is a ridiculous failure. My support tickets are over 75 messages long now, yet they don't see fit to refund me or respond within a week to my request.

    If you like being overcharged for a crappy memory foam mattress with defective electronics on top, and like constantly talking to customer service, Sleep Eight is for you.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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