This is an honest review. This oven is a ripoff. They claim that customers get a 60-day money back, but they don’t tell people that they don’t get the cost of the warranty but a $29.96 refunded. They also don’t tell anyone that it will cost $57 plus to send this useless machine back.
It also does not perform as promised. The shelves keep falling down constantly, the machine smells like burnt plastic, and the rotisserie hangs with anything bigger than a pork chop. One other thing that was bad was that shelves were so flimsy that they fell down when trying to work with them. And the unit cracked my Corian countertop. Good luck people!
In fact, when I called, the TriStar rep tried to refund me 30 bucks if I considered keeping this trash Air Frier oven. You better know that I will make it my life task to let everyone know what a ripoff this is. I expect all my money back and shipping paid for.
So the saga continues. After wasting my time yet again with agent number 4, just as the other reps have done this is what they said:
“Thank you for holding, Bernadette. The only best way to do as of now is we will suggest you return first the whole order back to us and we will see IF the protection plan will be refunded. And please visit us back if the protection plan was not refunded. And please be informed also that we do not offer return labels. You can print a return label from the carrier of your choice or bring it to the post office.”
When we bought the item there was no return policy on their website, at least we were not able to find it, and now all of a sudden one is magically there. My husband looked several times! The fact that they can't guarantee to pay me back the extended warranty proves their dishonesty. I want people to know you WILL be out $90, they won't cover if you buy the extended warranty, and you have to pay a minimum of $60 with the post office for shipping because of size and weight.
All of a sudden a return policy exists. So make sure you realize what it costs to send the oven back. You're out either way. Go to a store, that way you can take it back. Better yet, don’t buy it. The unit did not do what they said, for me at least. I will be logging a complaint at the BBB as well. I have seen many complaints against TriStar.
Bottom Line: No, I would not recommend this to a friend
52 people found it helpfulLink to this Review