Maria Diaz Duran
GuatemalaMember since December 2017

Reviews (1)

    • Dec 5, 2017
    • Verified Reviewer



    Overall Experience:

    Big mistake making a reservation with them.

    I received my email confirmation and $693.00 were charged to my credit card. I called the hotel to confirm my reservation and they gave me an intern confirmation number from the hotel. Everything was ok! Great rate also.

    Pffff, it was a scam.

    I arrived on November 29th at the hotel at 11:30 pm and I didn't have a reservation. Yes, the hotel received a call from Trivago to say that I was not traveling. Whyyyyyy? The bill was paid and my credit card was processed, so why did they cancel? Why didn't they send an email? Why, why, why?

    Long story short, I was charged $693.00 by Trivago for 4 nights and I have to pay at the hotel $420 for one night.

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

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