I purchased the NuWave PIC in September 2013. Of course, I bought the expensive pants to go with it. The pic itself is easy to use and it lasted me until today, Monday, December 11, 2017.
I used it every single day. I liked the convenience of being able to program when to shut it off, so I never burned anything. You could also program when to start it, but I never used that feature.
It does keep a good steady heat. My friend made candy on it and she said that it was just like a candy thermometer. You can pick your heat temperature and it is accurate.
There is no repair service, and it's out of warranty, so I'm going to open up the spare one because it came as a two for one purchase, and hopefully it will work for at least another 4 years.
There's a long wait on the customer service phone line, so you might rather email or chat with them online. They were very polite, but there was nothing they could do but offer to sell me another one. Since I have the spare one, I'm not going to order one right now. I would probably order from them again since they only cost about $75 each, but the drawback is that you have to buy two for about $130. Since I have the spare, I won't order right now.
Bottom Line: Yes, I would recommend this to a friend
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