This company is a scam. I ordered three bottles based on their no hassle refund policy which included no need to return any of it. Well we tried it for about 35 days and were not impressed. I sent countless emails to their customer service because my calls were ignored (as did my emails). After days of trying I finally get through to a rep who explains that I do need to ship it back and that they are overwhelmed with orders (mind you the way I finally got through was to select the option to place an order). They have received the product and I continue to sit and wait for a full refund, plus my cost to ship. Save your money and get Ultimate Flora from Renew life on Amazon - great product and they even have one with 100 billion.
Bottom Line: No, I would not recommend this to a friend
33 people found it helpfulLink to this Review
Hello Lissette, my name is Lorelai with Probiotic America. On behalf of our customer service center I wanted to apologized for your inconvenient experience with us. Our 90-day refund policy does state that that the bottle must be returned even if empty. I apologize if you were told otherwise. We are extremely overwhelmed with orders during the holiday season, but regardless, your refund should be processed in a timely manner. I would like to personally make sure that you are satisfied with our customer service center and do receive your refund. Please contact me at email@example.com so that I can guarantee your satisfaction with us. I look forward to hearing from you soon!