John Crimmins
IllinoisMember since December 2017

Reviews (1)

    • Dec 26, 2017
    • Verified Reviewer

    Gotham Steel Smokeless Grill

    No grill yet!

    Overall Experience:

    After seeing the Gotham promotion on TV, I ordered the grill over the phone on 10/26/17. When I didn't receive any email confirmation of my purchase a few days later, I called and was told they had the order and the product was on back order and would be 2 to 3 weeks. I asked for an email confirmation and was told I would receive it shortly.

    On November 21 I called again and was told it was still on back order and would be another 2 weeks. I again asked for an email confirmation of my order and was told it would be sent. December 15th I noticed they had charged my credit card for the purchase, so I called and was told "it is being shipped as we speak," and I again asked for email confirmation and a tracking number. I was told that would be done as soon as it shipped.

    One week later I have received no email or product! The only thing I can review at this time is the very deceptive customer service practices.

    Bottom Line: No, I would not recommend this to a friend

    31 people found it helpful

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