New YorkMember since December 2017

Reviews (1)

    • Dec 27, 2017
    • Verified Reviewer


    Extremely incompetent, unorganized utter mess, avoid AT ALL COSTS

    My process began over two months ago on October 19, 2017, with Raul Rossel. I paid the application fee of $199 as advertised, believing that the appraisal was included. Shortly after the loan process began, I discovered that was NOT included and I had to pay the additional $645 appraisal fee.

    We agreed on 10% down and 90% loan, but once the loan started to process, Raul changed the terms and said that I have to put additional money down without reason or explanation.

    On November 20th, it came time for ordering the appraisal, Raul could not confirm my payment and thought that I did not pay. I sent screenshots of my Chase statements from November 1st (over two weeks ago) showing my payment, and he still could not confirm anything for hours.

    Finally, the appraisal came back with great numbers, and Matthew Steurer came into the picture and asked for the same information, which was sent multiple times and also entered into your CRM system. I even had to attach scans of my Social Security card and ID through email, which is a big privacy concern.

    Now we are a couple of days before closing, and was informed that my loan was denied without any reason!

    Bottom Line: No, I would not recommend this to a friend

    17 people found it helpful

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