Joseph Bach
Indianapolis, INMember since December 2017

Reviews (1)

    • Jan 2, 2018
    • Verified Reviewer

    Ninja Coffee Bar

    Clean light never goes off - Ninja doesn't stand by product.

    Overall Experience:

    The "clean" light is on every other brew. I called Ninja and they offered replacement part, which they sent, but I had to pay $23 in shipping and handling. Two months later, the same issue. The "clean" light is continuously on. I called back customer service who told me that if the coffee brews, their "engineers" advise that the product works. I told them it doesn't work if the "clean" light comes on every brew cycle.

    Now it has happened with the original and replacement, and Ninja refuses to refund it. All they will do is send a replacement part for a huge shipping charge, which if you pay for more than one shipping, you may as well get another coffee maker that works, which I will be doing. I will never buy another Ninja or Shark product.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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