I ordered a bottle on December 30, 2017, and never received an order confirmation. After numerous calls to the company and their excuses, finally they gave me a new confirmation number on January 6th, 2018, with 3 bottles complementary of the troubles I had, only to find out they can't send it because they themselves don't have it, they have to order it. And I still don't have the item I paid. It's a scam and I'm getting the attorney general involved and my credit card company to investigate this fraud.
Bottom Line: No, I would not recommend this to a friend
47 people found it helpful
Link to this Review
Company Response from Optimal Health Products
Greetings Jesse,
My sincere apologies for the delay in responding to your review - we’ve missed some of these as they are on a third-party site and not always on our radar. My name is Trevor Frank, and I am a member of the Optimal Health & Wellness Team. StrictionBP is one of our most popular premium supplements.
First and foremost, I’d like to thank you for your interest StrictionBP! With our tens of thousands of satisfied customers, you can rest assured that we value each customer and our customer interactions. As such, your feedback is extremely important and we will work hard to correct any less than satisfactory experience.
As it relates to your specific complaint; I understand why what you’ve detailed here would be so frustrating, and can assure you if any shortage of product were to ever occur, it would be rare, and amended quickly. We do send out tracking information via e-mail automatically once an order is shipped, and if there are delays, usually you’ll be notified through this method as well - however, with modern e-mail filters being what they are, much of our proactive communication can be labeled as spam, and never ends up reaching the intended eyes of our customers.
That being said, we can assure you that our product, company, and satisfied customer base are certainly not a scam. Striction BP is a great product that helps thousands every month successfully manage their blood pressure. We would love the opportunity to prove that to you and correct this.
If the interest still remains, we would love to hear from you at your earliest convenience at 1-844-248-3717. I can confirm we have product in-stock, and ready to ship. We will also honor any previous commitments made, and provide the courtesy 3 bottle supply as well to ensure you can experience the product thoroughly, and what it can do for you.
Also, if you would prefer to e-mail us, you can do so at ContactUs@StrictionBP.com, or you can reach out to me directly at Trevor.F@Optimal-Health.com, and I’ll do everything I can to help make this right.
Thanks so much for your interest in our products.
We wish you good health.
Sincerely,
Trevor Frank
Director of Customer Support
General guidance related to common customer questions:
Looking for shipping updates?:
Orders are typically shipped out within 24-48 hours of being placed. When orders are shipped, you should be notified via email with tracking information. Although this happens seamlessly in the vast majority of cases, there are times when these notifications can get filtered as spam or are simply overlooked.
If you’ve exhausted all avenues at finding this notification, we encourage you to reach out to us toll-free at: 844-248-3717. We are available Monday-Friday from 7:00 AM (CST) to 7:00 PM (CST), and Saturday-Sunday from 8:00 AM (CST) to 4:30 PM (CST).
Billing Inquiries:
If you have questions about a charge associated with your order, or would like to change or cancel your StrictionBP order profile, we are available and happy to help you. Simply call us at the number above.