Katia Valentine
MassachusettsMember since January 2018

Reviews (1)


    • Jan 11, 2018
    • Verified Reviewer

    Cratejoy

    Charged twice, canceled, haven't received anything, no response.

    Overall Experience:

    I ordered two boxes from Cratejoy. One came quickly with no problem, but the other (for $39.82) never came. I sent an inquiry to which I only received an auto response saying they were looking into the issue and that someone would get back to me soon.

    After two inquiries and no response, I sent a third inquiry/request to cancel my subscription, only receiving the auto-response.

    On December 31st, 2017, I received an email from Cratejoy telling me that my subscription would renew the following day (on January 1st, 2018). I sent yet another inquiry/request ticket demanding that they cancel my subscription before it renews and telling them that I never even received the first order for which they charged me.

    The following day, on January 1st, 2018, I received an email from Cratejoy telling me that my subscription had renewed and I was charged another $43.32 this time. I wrote them another inquiry/request ticket, telling them I wanted to be reimbursed for the two charges and that they there is proof that they have received all of my inquiry/request tickets, as there is a ticket number generated along with their auto-responses each time I have sent them.

    To this day, I have not heard from anyone, have not been reimbursed, and have not received any merchandise. They only sent me saying that my account was canceled, after charging me a total of $83.14, for nothing.

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

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