I ordered two boxes from Cratejoy. One came quickly with no problem, but the other (for $39.82) never came. I sent an inquiry to which I only received an auto response saying they were looking into the issue and that someone would get back to me soon.
After two inquiries and no response, I sent a third inquiry/request to cancel my subscription, only receiving the auto-response.
On December 31st, 2017, I received an email from Cratejoy telling me that my subscription would renew the following day (on January 1st, 2018). I sent yet another inquiry/request ticket demanding that they cancel my subscription before it renews and telling them that I never even received the first order for which they charged me.
The following day, on January 1st, 2018, I received an email from Cratejoy telling me that my subscription had renewed and I was charged another $43.32 this time. I wrote them another inquiry/request ticket, telling them I wanted to be reimbursed for the two charges and that they there is proof that they have received all of my inquiry/request tickets, as there is a ticket number generated along with their auto-responses each time I have sent them.
To this day, I have not heard from anyone, have not been reimbursed, and have not received any merchandise. They only sent me saying that my account was canceled, after charging me a total of $83.14, for nothing.
Bottom Line: No, I would not recommend this to a friend
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