Don Clifton
WashingtonMember since January 2018

Reviews (1)

    • Jan 19, 2018
    • Verified Reviewer

    Oclean One

    Terrible customer service, like no customer service

    My toothbrush quit working properly after less than a month. I tried to contact customer service, but there is none. There is no contact information located anywhere on their website, on any of the product boxes anywhere.

    I finally went back to Indiegogo, which is where I purchased my unit, and found an email message left by the company's president. I emailed him with my complaint.

    After a few days, I got an email from an assistant of some sort who told me I'd have to send my unit to China for examination and gave me a Chinese address to send it to, written in Chinese characters.

    I emailed back complaining that this isn't customer service at all, sending a unit back to China is ridiculous and asked for another way to resolve the problem.

    I'm still waiting to hear back.

    If this is the way customers are treated, with no contact info, and you have to send your unit to China, then, to say the least, I'm not impressed.

    Beware, now you know what to expect if you have a problem. I would not recommend purchasing a toothbrush from Oclean.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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