Sylvia Kollmann
New YorkMember since January 2018

Reviews (1)

    • Jan 21, 2018
    • Verified Reviewer

    Beware! Avoid! Do not use Rover.

    Due to an accident which left me immobilized, I had to urgently find a dog walker in Manhattan last Tuesday. Juliana W. agreed and showed up just before midnight.

    I had booked two walks, morning and afternoon/evening, for one week.

    Out of the three mornings since then, she managed to oversleep two times, resulting in "morning" walks at 2:51 pm(!), 12:41 pm, and 11:46 am (the last one only after I had told her that morning meant before 12 pm).

    The evening walks took place at 11:50 pm (yes, midnight), 11:22 pm, and 11:04 pm. I have never heard of a dog walker showing up close to midnight.

    Everybody knows what those long times mean to a dog. Having to hold it that long must hurt them.

    Juliana W. keeps postponing her appointments constantly, changing them for example from 7 pm to 8 pm then to 10 pm and finally to 11 pm, always showing up more than 4 hours later than promised, making it difficult for me to time the meals/drinks. Juliana W. is the most irresponsible and unreliable dog walker I have ever come across.

    After I got mad about her constant lies and the unbelievable hours, she quit on me last night and canceled the whole weekend, plus Monday, and left me in the lurch (I cannot walk as of now).

    I contacted Rover, but they do not see themselves responsible to provide me with a replacement.

    Avoid Rover. They do NOT care about your dog!

    Avoid Juliana W. in Gramercy. She does NOT care about your dog!

    Unfortunately, I have to give one star here. If I could, I would give minus five.

    If you love your dog, STAY AWAY from Rover and Juliana W!

    Bottom Line: No, I would not recommend this to a friend

    17 people found it helpful

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