I have one major bone to pick with them. I have spent many years in the real estate business and know what to expect in most situations, but not here. Our appraisal came in low. OK, that happens. But when I surveyed the neighborhood for comparable sales, there were two that were missed that would make all the difference (very similar size, age and within blocks of the subject property). When presented with this information, they refused to do any kind of re-evaluation! This is unheard of (unless you just can't be bothered with customer concerns)! Very unhappy with their unwillingness to even take a few minutes to look at the data.
Bottom Line: No, I would not recommend this to a friend