The supervisors have bad attitudes. They appeared to be young and unseasoned. I called to pay on my card (I used the auto pay). It appeared not to go through, so a representative handled it for me. I have her the info, and she said I was set. She even gave me my confirmation number.
A few weeks later, I received a phone call asking me to call Citi Bank card services. When I called, they said they were unable to process my payment so my payment will be processed as late today. I was furious. They had too many numbers in my previous submission. Mind you, my account is on file so how could that be?
I asked to speak with a manager, and this took quite some time. The manager was in defense mode at the very beginning, telling me it doesn't show that I spoke with anyone but the auto payment processed my payment and I must have plugged in my check number as well. I differed with her, but she argued the point to death. Then she said (as if doing me a favor), "You are allowed one late payment fee in one year, so we can use that now." She waved the late fee. The principal is I paid seven days early.
Another time in 2017, I processed a rental car through Costco membership using my membership number. A family member dropped me off and left for work. I presented my rental reservations and my Costco card. It was denied. The rental agent said "I'm sorry ma'am, but your card has been denied." I called Citi Bank and an agent from there said "Your card will not be accepted unless you apply for an increase. You can apply now and try and get an approval tonight." I said "well, I will have to because I have no way of getting back home from the airport." Again it was denied.
I have been an executive member for years and have never been stranded by American Express card company, but these people took my reservations by phone, processed my membership number and cleared me, then left me stranded at night without a way to get home. I should have taken them to court for clearing me at the beginning. That is pure negligence.
Bottom Line: No, I would not recommend this to a friend
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