What a horrible piece of equipment. I bought it thinking it would be a great, healthy way to cook food. I followed all directions and took all the parts out and washed them before use. I put my chicken thighs etc. on the trays to cook, and as soon as the fan came on, there was a horrible smell of burning plastic. After the time the chicken was supposed to be cooked (it wasn't), for 40 minutes at 370 degrees and still raw in the middle, I gave up. I turned the machine off and unplugged.
The next day, I plugged it in, turned it on to try to cook the chicken again, and got NOTHING; no FAN,no AIR, but it got hot. Very hot.
I called customer service, and they apologized and said I could send it back and they would send another one. I said "fine, let me know when it comes, and I will ship the broken one back in the box you sent the new one in." NOPE, they cannot do that, you have to send it back first and once they receive it, you will be sent a new one. I told her to RMA my oven now as I was sending it back and don't bother sending me a new one. Cancel my order and refund me my money!
They did send me a return shipping label to send it back, and luckily I kept the box it came in. They can shove it where the sun don't shine! I will never buy this again. And I would never recommend it to people I like.
Bottom Line: No, I would not recommend this to a friend
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