We booked a trip to the Westin Playa Conchal in Costa Rica. The airfare prices "went up" in the middle of our booking, so we had to pay extra. We paid $282 for transfers from the airport to the resort and back. Amstar, the third party who actually provided the transfer, took us to the Riu, the wrong resort, instead of and in the opposite direction of the Westin.
Our flight arrived at about 1:00 pm, so we planned to have a late lunch at the resort and spend the rest of the afternoon familiarizing ourselves with the property. We spent several hours in the van and were not offered a bathroom, a drink, or a snack. We lost a half day of our vacation.
Amstar notified CheapCaribbean of the error, but neither company was responsive to telephone calls and email. No refund, voucher, nothing.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpfulLink to this Review