Deepak Muckatira
CaliforniaMember since February 2018

Reviews (1)

    • Feb 19, 2018
    • Verified Reviewer

    Metromile Insurance

    Bad customer service

    Overall Experience:

    My aunt was out on a long vacation and wanted to cancel her auto insurance (as she had left her car with me). She requested me to find out if I could cancel the insurance. Since she was traveling, she did not get an opportunity to call and cancel the insurance. Not once did the customer service tell me that there was an online option to cancel (they just kept telling me that my aunt would have to call to cancel). By the time we came to know if the online option, we had already paid for more than three months unnecessarily.

    Bottom Line: No, I would not recommend this to a friend

    13 people found it helpful

    Link to this Review
    • Feb 27, 2018

      Company Response from Metromile Inc.

      Hi Deepak, we are so sorry to hear that your experience with Metromile was less than stellar. We are constantly testing out new features for our online dashboard and app that may not be available at all times to all customers, so we apologize for any confusion about the ability to carry out a self-service policy cancelation. However, we do have a strict guideline that prevents anyone except the policyholder from making any changes to the policy. Thank you for passing along your feedback.

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