Louis Johnson
Brooklyn, NYMember since February 2018

Reviews (1)

    • Feb 25, 2018
    • Verified Reviewer


    Account lockout

    Overall Experience:

    I opened two Stockpile accounts with about a total of $6,000 about a month and a half ago, one for myself and one for my minor daughter (custodial), with about $5,000 or 6,000 in both accounts, with the thought of opening additional accounts for my eight minor grand-kids. I made the mistake when adding an additional $5,000 to my daughter's account, but referenced the wrong bank account from which to access an "ACH." This action resulted in an "NSF" response.

    Stockpile immediately shut down my two active accounts, charged and collected a $30 fee (no problem, it was my mistake), at least for three weeks ago now, and I cannot get access to my accounts. They said via a very late email (snail mail would have been faster), said they collected the NSF fee, and the lock was lifted off my account. Not so, I still have no access.

    Forget reaching them by phone as their number is difficult to find on their web page, and when I was able to get through to them, they referred me to their email address. And did I mention they are slow in answering their email? I have a few thousand dollars placed with them now, and as soon as I get access to my account, I am liquidating first thing or transferring away, all assets. I am still trying to get in contact with the firm to know, first of all, the condition of my account.

    Bottom Line: No, I would not recommend this to a friend

    13 people found it helpful

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