Andre Oliver
VirginiaMember since February 2018

Reviews (1)

    • Feb 26, 2018
    • Verified Reviewer



    Overall Experience:

    I wish I could give them less than one star! They are scamming people into filing using their paid version (which you must use to even apply for their refund now loan), with no intention of giving them a loan on their return!

    I normally file with TurboTax, but I was roped into filing with them because I was under the impression that I could receive a loan on my return. After starting the filing process, nothing was ever mentioned about the refund now loan! Nothing! I assumed it must be after filing that it would show me SOMETHING related to it, but I was wrong. They had successfully conned me into paying to file based on an expectation they never intended to fulfill. To make matters worse, when I called them a few days later to give them a chance to explain and rectify this, I was told I didn't qualify for the loan, and that's why I never saw anything about it once I started filing. It would have been nice if they had mentioned that to me before I finished filing!

    I asked for a refund on the cost since I would have never gone through with it if I had known I'd been denied the loan and was told I would get a response in a week. That was almost a month ago, and I haven't heard anything from them. I will be calling the BBB first thing Monday morning.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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