Wendy Koehler
Westfield, WIMember since February 2018

Reviews (1)

    • Feb 27, 2018
    • Verified Reviewer

    Exede Internet

    Don't buy Wild Blue/Exede/Viasat

    Today is day 2 of my new cycle. I have been cursed with Wildblue/Exede/Viasat since 2012. There is no other internet in my area.

    I have learned how to not use data. I don't stream ANYTHING. I live in the woods. No neighbors, router password protected.

    Since yesterday, day 1 of my new billing cycle, I have used 9.2 GB of my 10 GB allotment of data for $69.59. And I wasn't home, and all my devices were with me. Two calls to Viasat are met with help-desk (sales) people trying to get me to sign up for their new phone service. Then pushy commentary on how my plan is old and I should upgrade to a 40 GB plan. They will even give me a $10 a month credit for my current issues. AND I GET TO SIGN A NEW MINIMUM CONTRACT LENGTH. At this rate, my new 40 GB plan will last four days. They won't even consider that there could be a problem with their modem. They did a grand job of telling me how stupid I am for not knowing how data is consumed. Now I am to call back tomorrow to speak to their "expert department."

    While my plan is from 2012, all of my equipment is new as of October 2017. My house burned to the ground, and I had to PURCHASE new equipment to rent from them.

    Oh, and this month's bill is bigger because they are charging me to pay their property taxes.

    I would not recommend this service to someone I don't like.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

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