Alesia
Bessemer, ALMember since March 2018

Reviews (1)


    • Mar 4, 2018
    • Verified Reviewer

    Gravity Weighted Blanket

    Horrible customer service

    Overall Experience:

    I wish I'd read the Gravity Blanket reviews before buying the blanket. The customer service is horrible. I actually never found a phone number and only corresponded via e-mail. Gravity sends emails, but did not respond to any emails I sent to them.

    After waiting over 30 days, I sent an email requesting an ETA so that I could decide if I'd just rather get a refund. Then 15 days later team Gravity sends an email saying that the blanket has been shipped. Fifteen days later, I received the blanket, but was not sure that I wanted to open it after reading the return policy stating that in order to get a full refund, the blanket must be returned in the original bag "unopened."

    So, due to the overwhelmingly negative reviews, and the fact that I wanted a full refund, I decided to return the box unopened. Then UPS tells me that if I write "Refused" on the unopened box, the box would show that it was delivered to me but not show the tracking for the return. I'd ordered the 15 lb blanket, and it cost another $43 to return it with tracking. Just to be sure the $249 package did not get lost in route.

    Please save yourself the hassle/headache of dealing with Gravity.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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