Maria N
Washington DCMember since March 2018

Reviews (1)

    • Mar 8, 2018
    • Verified Reviewer


    Sorry to say, they're just greed dressed up as "social responsibility"

    They're garbage. I got drawn by the high-interest rate (1%) for the Summit Checking and the "socially responsible" different-kind-of-bank marketing. Then I made an admin error, and they killed me with the worst overdraft fee situation I've ever seen. Daily fees that incurred while they failed to notify me of the issue and then continued even as I was trying to resolve the issue. I continued to assess fees even after I closed the account. This is absolutely the kind of bank that reminds you why we still need the Consumer Financial Protection Bureau.

    The only thing that can be said is that their frontline customer service people are quite polite, even while they're telling you there's nothing they can do for you. Along that line, it would have helped if they didn't try so hard to hide their customer service number (FYI, it's 1-800-683-8529).

    Bottom Line: No, I would not recommend this to a friend

    25 people found it helpful

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