Nikki Marks
Fredericksburg, VAMember since March 2018

Reviews (1)


    • Mar 9, 2018
    • Verified Reviewer

    Varo Money

    Inept customer service and lies

    They told me I could transfer money between accounts and I can’t. They failed to get my debit card to me three times while promising me it would be here. Right now I don’t have access to my money, and they keep lying to me. I can’t pay my bills without the debit card. Do not use this bank.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

    Link to this Review
    • Apr 16, 2018

      Company Response from Varo Money, Inc.

      Hi Nikki, I'm sorry to hear about your experience. Upon account approval, we immediately send out a debit card to all our account holders. We send cards out via USPS first class mail, which can take 7-10 business days to arrive. Unfortunately, there are rare cases when cards get lost in the mail or are inadvertently discarded. We don't charge card replacement fees, and we'll do everything we can to get you a new card shipped out. I happy to see your replacement card was received and activated. Thanks for your feedback, and please let us know if you encounter any other issues by sending an email to help@varomoney.com.


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