I Ordered the TuraPur water pitcher over a year ago with an additional six filters. I don’t remember the exact cost for the additional filters, but they were not cheap. I was never told that I was enrolled in an auto-ship program for additional filters, why would I? I purchased more than enough to last me much longer than a year.
Yesterday I received in the mail a box from a sender I did not recognize as anyone I had ordered anything from. I opened the box and found two boxes containing three filters each. The invoice inside had my information, but no order date. It did have an order number and a contact phone number, which I called and the automated system gave me a choice to connect to returns, but then was given an automated message to go to a website for more information.
I hung up and refilled and selected the choice for customer service. The same automated message to go to their website. I called a third time and selected to place an order. This time I was connected to a real person and told them how upset I was having been sent the filters without some kind of prior notice allowing me to decline, and explaining that I was never told I would ever be automatically sent additional filters, and if they bothered to check my original order, they would have seen that I did not need additional filters at this time. I still have a box of three filters in my cupboard, and each filter lasts two to three months. The six filters I bought at the time I bought my TuraPur water pitcher were in addition to the filters that came with it. I was told I was charged $80 for the six filters I was sent. This is much less than what I paid for the six filters when I bought them with my original purchase. Very strange! Considerably less.
I wish I had kept my original purchase invoice. I was told that I could return the filters using the return label on the back of the invoice. I asked if it was postage paid and was told no.
I told them that I was not happy with the TuraPur water pitcher, I had not noticed anything, especially nothing of the claims that they say it does. I especially don’t like that it forms a film on the sides of the picture and on the bottom before it’s time to change the filter, and I’m drinking the water in this film! This has happened twice, and I’ve had to scrub the inside of the picture and rinse with a vinegar and water solution.
I returned the filters today, and it cost me $20.01! I was furious! When I am done using the extra filters I have, I am done with this TuraPur picture! Please don’t be fooled and buy this product!
Bottom Line: No, I would not recommend this to a friend