Mira Antoinette
Philadelphia, PAMember since March 2018

Reviews (1)

    • Mar 11, 2018
    • Verified Reviewer

    Varo Bank

    Worst bank ever! Don't waste your time!

    Overall Experience:

    First let me say, this bank has put me through depression. I signed up for this bank in September 2017. I never received my card. I wanted to start using this bank just because I like the fact that I get paid two days sooner.

    I called a representative and had them express ship a card out to me. The woman had my address completely wrong, and I never received it. After arguments back and forth with this bank, they finally gave me a tracking number at the last minute. The weather was really bad and UPS couldn’t assist me at all the day I asked to pick it up (which was the last day before the shipped it back), They closed early due to the snow, and my card was shipped back to its sender.

    After more emails and calls cursing everyone out, a nice gentlemen (who sounded very sympathetic) tried to MoneyGram my money to me. I went to my nearest MoneyGram to pick it up and unfortunately, I couldn’t because Varo is not considered a tradition bank. I’m angry again. After more emails and calls of me cursing people out they tried another alternative, which was to transfer my money into PayPal (the only place where it would work). Of course, that didn’t work.

    Now my $1,500+ is still in this Varo account, and I have no access to it. My birthday is coming up in a few days, and my direct deposit goes to this account, so I’m just out of luck all over the board. There's no way to transfer your money out, they are non-compliant, and just overall sucks. It’s not the representatives, it’s the owner who doesn’t know the qualities traditional banks have, which is being able to transfer funds, working with you to get your money.

    I am fed up with this bank. I will consider using Chime. They are pretty good and send your card out right away, and get your address right the first time. I can go on and on about this crappy bank, but my fingers are just as tired as my brain from dealing with this bank. It’s horrible and I am overly angry.

    Bottom Line: No, I would not recommend this to a friend

    12 people found it helpful

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    • Apr 16, 2018

      Company Response from Varo Money, Inc.

      Hi Mira, I'm sorry to hear about your experience. Upon account approval, we immediately send out a debit card to all our account holders. We send cards out via USPS first class mail, which can take 7-10 business days to arrive. Unfortunately, there are rare cases when weather delays shipments, cards get lost in the mail, or cards are inadvertently discarded. We don't charge card replacement fees, and we'll do everything we can to get you a new card shipped out. I see you have since received and used your Varo Visa Debit Card. Please feel free to reach out to us at help@varomoney.com if you experience any other issues.

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